How good is your cleaning contract?

Business Hygiene Guide #1: What Makes a Good Commercial Cleaning Contract?

For Isle of Man businesses, a clean and hygienic environment is more than just a good impression — it's a legal, operational, and reputational necessity. But with so many providers offering different levels of service, how do you know your cleaning contract is working for your business — and not the other way around?

Here’s a detailed guide from Spot On Cleaners to help you assess or negotiate your next commercial cleaning contract with confidence.

8. Health, Safety & Compliance

Make sure your provider meets ISO and COSHH requirements. A good contract includes:

• Safe chemical usage procedures
• Risk assessments and method statements
• Clear contact points for reporting incidents

9. Do They Use a Cross-Contamination Methodology?

One of the most critical — and often invisible — components of a good cleaning contract is how your provider avoids cross-contamination between areas. Ask them:

• Do they use colour-coded cloths and equipment to separate tasks (e.g. one colour for toilets, another for kitchens, another for desks)?
• Is the methodology clearly outlined in their method statement and risk assessments?
• Can it be observed in practice (e.g. in the cleaning cupboard, are cloths stored separately and visibly coded)?

This may seem minor, but it’s essential. Using the same cloth for a kitchen surface and a toilet — or even two unrelated desks — can spread bacteria and viruses between areas. The result? Increased staff illness, higher sick pay bills, and more disruption for your business.

Spot On Cleaners implements strict cross-contamination protocols as standard — because hygiene is about how you clean, not just what you clean.

10. Local Presence & Fast Response

Spot On Cleaners is based on the Isle of Man — so we don’t rely on boat schedules or offshore call centres. Our response time is quick, our staff are known, and our service is personal.

11. Transparent Pricing & Accountability

Your contract should clearly show:

• What’s included in routine cleaning vs. ad hoc services
• Breakdown of cleaning and paper consumables
• Access to reports, checklists or a named account manager

The Bottom Line

Cleanliness and hygiene affect your business reputation, your staff wellbeing, and your client relationships. A good contract is clear, cost-effective, and designed around your premises — not a generic checklist.

Want a free review of your existing contract? Spot On Cleaners is happy to help — no pressure, no pushy sales. Just honest advice from a local team that knows how to keep your space clean and compliant.